Payment, Shipping and Return Policy
Payment, Shipping and Return Policy
Payment
We continue to optimize our international shopping experience. You can now shop in your local currency and preferred payment methods. Prices are updated in real time using favorable exchange rates locked in at the time of purchase - the price you see at checkout is the price you see on your credit card or bank statement. Transactions will be processed by a bank local to you, ensuring that you won’t have any surprise or hidden fees with your purchase.
Shipping
Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays.
Order Tracking
Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery courier below.
Shipping Methods
We try our utmost to provide fastest and trustworthy shipping service for our customer satisfaction. Our primary courier is DHL Express, but the shipping courier may vary depending on each country and location for the swift and efficient delivery. It generally takes 2 to 5 business days to be delivered, but there can be unexpected delays due to unpredictable weather conditions or the current COVID-19 pandemic.
Import Duties & Taxes
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; STIGMA has no control over these charges, nor can STIGMA predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
P.O. Box Address
Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.
Returns
Terms and conditions
Refunds and exchanges must be requested within 30 days. There will be no handling fee charged for the return, but the return postage is the customer's responsibility. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・ Worn, altered, or washed products
・ Contaminated products
・ Impurities like dusts found on the products
・ Products in an unsellable condition
・ Removed care label
・ NOTE! Returns that do not meet our requirements are accepted at the discretion of STIGMA and subject to a $10 return fee.
Promotional order refunds
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
[Step 1] Send E-Mail. stigma1@hanmail.net
[Step 2] Prepare the box for shipping.
[Step 3] Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow five business days from the time we receive your return for it to be processed.
Where do I send my return?
Please send your return to:
Address: STIGMA 11, Jandari-ro 2-gil, Mapo-gu, Seoul, Seoul, Republic of Korea
Postal Code: 04042
Name: STIGMA Returns (Your Name)
Tel: +82 2 8700 - 5460
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.
Other Inquiries E-Mail : stigma1@hanmail.net